Refund policy

Return and Refund Policy

Last updated: August 15, 2026

We want you to feel confident when shopping with us. If you’re not completely satisfied with your purchase, we’re happy to help in accordance with the policy below.

Return Eligibility

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned with its original packaging, tags, and accessories, where applicable.

  • You must provide proof of purchase or your order number.

  • The return request must be submitted within [5 DAYS] of receiving your order.

Items that do not meet these requirements may not be eligible for a return or refund.

Return Timeframe

You may request a return within [5 DAYS] of receiving your order.

To start a return, please contact us at velqorax@gmail.com with your order number and a brief description of the reason for the return. We will provide instructions for the return process.

Please do not send an item back before contacting us and receiving return instructions.

Refund Process and Timing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your return is approved, the refund will be processed within [REFUND PROCESSING TIME 3–4 BUSINESS DAYS].

The refund will generally be issued to the original payment method used to place the order. Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

Exchanges

If you would like to exchange an eligible item, please contact us at velqorax@gmail.com within [5 DAYS] of receiving your order.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us at velqorax@gmail.com within 24–48 hours of receiving your order.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs or videos showing the damage, defect, or incorrect item

We will review the issue and, where appropriate, provide a replacement, exchange, refund, or other suitable resolution.

For damaged items, please keep the original packaging until the issue has been resolved.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been used, damaged, or altered after delivery

  • Items returned without their original packaging, tags, or accessories, where applicable

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

 

How to Request a Return

To request a return, contact us at:

Email: velqorax@gmail.com

Please include your order number, the item you wish to return, and the reason for the return.

We will review your request and provide the next steps.

Questions About Returns or Refunds?

If you have any questions about our Return and Refund Policy, please contact us at velqorax@gmail.com.

We’re here to help and will do our best to make the return or refund process simple and fair.