Shipping Policy

Last updated: August 15, 2026

We’re committed to getting your order to you as quickly and safely as possible. Please review the information below for details about our shipping and delivery process.

Shipping Methods

We currently offer:

• Standard Shipping: 14 days

We currently do not offer express shipping.

Available shipping options may vary depending on your delivery location and the items in your order.

Order Processing Time

Orders are typically processed within [24-28 HRS] after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

Please note that processing time is separate from shipping and delivery time.

Shipping Costs

Shipping costs are:

• Standard Shipping: [70 rupees]

• Free Shipping: [ FREE SHIPPING ON 799]

The final shipping cost will be shown at checkout before you complete your purchase.

Delivery Timeframe

Standard shipping typically takes 14 days after your order has been shipped.

Delivery times are estimates and may vary depending on your location, carrier delays, weather, holidays, or other circumstances outside our control.

Tracking Information

Once your order has shipped, we’ll send you a shipping confirmation email containing your tracking information, if tracking is available.

Please allow 24–48 hours after receiving your shipping confirmation for tracking information to become active.

Delivery Issues and Delays

If your order is delayed, please first check the tracking information provided by the shipping carrier.

If your package has not arrived within 24–48 hours after the estimated delivery timeframe, please contact us at velqorax@gmail.com with your order number so we can help investigate.

We are not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, public holidays, or other unforeseen circumstances.

Incorrect or Incomplete Address

Please make sure your shipping address is correct before completing your order. If you provide an incorrect or incomplete address and the package is returned to us, please contact us at velqorax@gmail.com to discuss the available refund or reshipping options.

Lost, Damaged, or Missing Packages

If your package appears to be lost, damaged, or marked as delivered but you cannot locate it, please contact us at velqorax@gmail.com within 24–48 hours of the expected delivery date.

We may work with the shipping carrier to investigate the issue and determine the appropriate resolution.

For damaged packages, please keep the original packaging and provide photographs of the package and damaged items if requested.

 

Questions About Shipping?

If you have any questions about your order or our shipping policy, please contact us:

Email: velqorax@gmail.com

We’re happy to help!